Subscriptions and billing

How the free trial, the Pro and Club plans, card payments and invoices work.

The free trial

When you create your team, a 15-day free trial starts automatically with every feature of the Pro plan: no card, no commitment. You can see the remaining days in Settings → Plan and data → Subscription. You can subscribe at any time, even before the trial ends.

The plans

The subscription is paid per season (one year), not per month. Both plans include every feature: team management, calendar and attendance, documents, statistics with DataVolley import, live scouting and video analysis. The differences are teams and video storage.

PRO €59.99 per season — 1 team, up to 18 athletes and 6 staff members, 50 GB of video storage.
CLUB €89.99 per season — everything in Pro, but with 2 teams and quick switching between them, 18 athletes and 8 staff per team, 120 GB of video storage.

Who manages the subscription

The subscription belongs to the team but only the coach manages it: other members don't see the Subscription page and can't pay.

Activating a plan (done on the website)

The subscription is purchased and managed only from the web app in your browser (computer or phone), on the dedicated page:

www.volleycontrolcenter.app/settings/billing

Open the link above in your browser and sign in with the same account you use in the app.
Pick the plan and click Activate.
Payment opens on a secure page: enter your card and billing address (you can add a VAT number or tax code if you need the invoice made out to it).
Once payment is complete the plan activates by itself, including in the iPhone and Android apps: nothing else to do.

Payment is always by card through the secure Stripe network. VCC never sees or stores your card details.

You save on the website. On iPhone and iPad you can also subscribe right in the app with Apple in-app purchase, at App Store prices: PRO €79.99 and CLUB €119.99 per season. The same plans, purchased on the website by card, cost €59.99 and €89.99. If you buy in the app, invoicing and renewals are handled by Apple and you manage the subscription from Settings → Subscription → Manage subscription.

Invoices

An invoice is issued automatically with every payment: you receive it by email as a PDF together with the payment confirmation, and you'll also find it on the Subscription page, in the Receipts and invoices section.

Changing plan

Always from the Subscription page of the web app:

From Pro to Club: click "Upgrade to Club". Today you only pay the difference for the remaining period (the exact amount is shown before you confirm) and the expiry date doesn't change.
From Club to Pro: use Manage subscription; the downgrade takes effect at renewal.

From Manage subscription you open the portal where you can update your card, download receipts or cancel the renewal.

The second team with the Club plan

With the CLUB plan active, the founding coach can create the second team from the team-switch menu: tap Create new team, enter name, gender and league. The new team uses the main team's Club plan, at no extra cost.

What happens at expiry

If the trial ends without a subscription, or the subscription isn't renewed, the app pauses and shows a dedicated screen:

the coach can reactivate everything with a payment from the Subscription page of the web app (they also receive an email with instructions);
athletes and staff see a prompt to let the coach know: as soon as they renew, everything comes back as it was.

When the plan expires, your data is kept for 15 more days: within that window you can pay and get everything back as it was, download the season archive, or delete your account. After 15 days without renewal, the team and all its data are permanently deleted. The exact date is shown on the lock screen.

The same rule applies to every kind of interruption: no renewal at the end of the season, failed payment (e.g. expired card), subscription cancellation or refund. If only the upgrade difference is refunded, the team simply goes back to the PRO plan.

Cancellation, withdrawal and refunds

The subscription renews automatically at the end of each period, but you can cancel it at any time, no reason needed:

Open the Subscription page of the web app and click Manage subscription: the secure payment portal (Stripe) opens.
Choose Cancel subscription and confirm.

If you purchased in the iPhone app (in-app purchase), cancellation and plan changes are done in the app instead (Settings → Subscription → Manage subscription) or from your Apple ID settings.

Cancellation takes effect at the end of the period you've already paid for: until then you keep using everything as usual, and after that you're never charged again. The team's data is not deleted and you can always download the season archive.

Right of withdrawal (14 days)

If you subscribed as a consumer, under Italian law (Italian Consumer Code, Legislative Decree 206/2005) you have the right to withdraw within 14 days of subscribing, without giving any reason. Just write to us at support@volleycontrolcenter.com, mentioning your team and the activation date.

If you withdraw, we refund what you paid; if you've used the service in the meantime, only an amount proportional to the days of use is deducted, as provided by article 57 of the Italian Consumer Code.

That's exactly what the free trial is for: you can take your time evaluating every feature before any payment, without entering a card.

How to request a refund

Write to support@volleycontrolcenter.com from your account's email address, mentioning the team name and, if you have it, the invoice concerned. We'll reply with the timing and details: the refund goes back to the same payment method used for the purchase.